I am seeing a "Select Account Owner" error

If you encounter a screen that says Select Account Owner", please try clearing the cache on your touchscreen's local storage. To do so, please follow the steps below: 

1. Power on the touchscreen.
2. Once you're on the profile selection screen, tap the top lefthand corner of the screen 7-10 times consecutively. (You can find a video demonstration of that process HERE.)
   
3. Select the "Settings" app (the gear icon). 
4. Tap on "Apps & Notifications" > the Ergatta app > "Storage" > "Clear Storage."
5. Power cycle the touchscreen and log in with your existing email and password.
   (If you've forgotten your password, select "Add New" > "Add Existing" > "Forgot Password."

Please be assured that your workout history will be saved. You will be prompted to re-log into your account.

If you have any further questions, please contact us at support@ergatta.com