My Ergatta Upgrade Kit bracket doesn't not fit between the forward risers

Your WaterRower is made from wood which can slightly shift/expand over time. In some occasions, this may cause difficulties installing the Upgrade package. This guide will provide steps to loosen the brackets on your rower, allowing the wood to re-settle and the bracket to be installed.

1. Begin by loosening all four (4) tie rods on the back of your rower ~2-3 rotations using a 5mm Allen Key. The tie rods should not be be fully removed. You may hear a slight creaking sound from the wood as you loosen the bolts and the forward risers shift. 
   
   
   Note: The above picture shows the tie rods on an Ergatta Rower. They are located in the same location on a standard WaterRower S4 Rowing machine.
   
   
2. Stand the rower upright, then using a 1/2" socket wrench loosen all four (4) bottom bracket bolts ~2-3 rotations. The bottom bracket bolts should not be fully removed.
   
   
   
   
3. Lower the rower back into the active position, then complete assembly of your Upgrade Kit onto your S4 rower as described in the provided assembly manual.
   
   
4. Once assembly is complete, stand your rower upright again and retighten the bottom bracket bolts, then lower your rower back into the active position and re-tighten the tie rods.