I am seeing a “USB Connection Issue" error on my WaterRower Upgrade Package

If you receive a “USB Connection Issue” error message on your Ergatta Upgrade Package, this indicates that the Ergatta touchscreen is not detecting a connection from your S4 monitor.

Below are some troubleshooting tips to resolve this:

• Ensure that the Ergatta touchscreen and S4 monitor are both powered on. There should be a PC symbol displayed in the center of the S4 monitor.
• Ensure that the USB cord is firmly plugged into both the Ergatta touchscreen and the S4 monitor.
• The larger end of the USB cord should be plugged in to the left side of the touchscreen (when viewing the touchscreen from the back).
• Please also ensure that the larger end of the USB cord is not plugged in upside down; double-check that you are firmly plugging in the large end of the USB cord correctly.
• Try unplugging and re-plugging the USB cord on both ends.

If the issue still persists, we recommend following the steps in the video below to determine if you require a replacement S4 monitor:

If the issue persists after trying all the troubleshooting steps above (including those in the video), then we recommend contacting WaterRower to see whether you’ll require a new S4 monitor to resolve this. You can reach their support team at (401)-247-7742 or via email/chat here.