1. Ergatta
  2. FAQs: Owners
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Ergatta Membership Questions

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    An active membership is required in order to access the Ergatta platform. A single membership supports unlimited profiles per machine. 

    A membership is needed to access Ergatta’s content and features. You may purchase the Ergatta membership for $29 per month. You also have the option to purchase the annual membership for $319 for the first year (one month free). After the first year of membership, the annual rate will renew at $348.
    When you first launch Ergatta, you’ll be prompted to select your membership and enter your payment information. Any complimentary or promotional months of membership will be applied to your account and used before you are billed. 

    An Ergatta Membership includes:

    • Unlimited profiles on a single device for family and friends
    • Access to Ergatta’s unique and growing library of game-based fitness workouts
    • Fresh programming with 6+ new workouts added each week
    • Real-time performance tracking and visualizations
    • Personal dashboards with your workout history and fitness progress
    • An engaged community of Ergatta members to connect and compete with
    • Opportunity to unlock charitable donations made on your behalf by Ergatta

    Can I use Ergatta without an active membership?
    If you choose to suspend or cancel your membership, you will have access to a limited OpenRow module of Ergatta. In this module, you will be able to:

    • Start a Free Row
    • See key metrics as you workout
    • Connect your headphones or heart rate monitor
    • Access tutorial videos
    You will not be able to access or use:
    • Any structured workout content - Interval Workouts, Race Workouts, OpenRow
    • Push Programs
    • Ergatta Rankings or Dashboard
    • Stored Workout Data 
    • Calibration/re-calibration or personalized Intensity Zones
    Should you choose to reactivate your Ergatta membership, your prior workout history will be recovered and accessible.

    How do I pause or cancel my membership?

    You may cause or pause your membership at any time! To make any changes to your membership, please fill out this form here.

    How can I reactivate my paused or cancelled membership?

    Please reach out to our Customer Experience team at support@ergatta.com.

    How can I change my payment method for my membership?

    Please reach out to our Customer Experience team at support@ergatta.com.

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