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I am seeing a “USB Connection Issue" error on my Ergatta Rower

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    If you receive the "USB Connection Issue" error message, please check that the USB connection is intact. 
     
    Below are some troubleshooting tips:
    • Ensure that the USB cable is plugged into the port on the left-hand side of your tablet. Reference the "CORRECT SET-UP" photo below.
    • Please also ensure that the larger end of the USB cable is not plugged into the port upside down 
    • Try un-plugging and re-plugging the USB cable on both ends.

    CORRECT_USB.png

    INCORRECT_USB.png

    If the issue still persists, visit support.ergatta.com for further troubleshooting steps, or reach out to support@ergatta.com.

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