I can't connect my heart rate monitor
If you're unable to pair your heart rate monitor with Ergatta, try these troubleshooting steps:
- Confirm that you are using a heart rate monitor that is supported by Ergatta. A list of supported devices can be found here.
- Toggle the Bluetooth switch in Ergatta on and off.
- Be sure the heart rate monitor is turned on and is in pairing mode.
- Be sure that the heart rate monitor is not connected to another device (this is required for some heart rate monitor devices). This may require turning off Bluetooth temporarily on your phone or other devices to prevent them from automatically connecting and interrupting the pairing process.
Contact email@example.com for further assistance.