How does the delivery and installation process work?

The Ergatta rower shipping and installation process is designed to make our customer experience as seamless, flexible and user-friendly as possible. We ship the component parts of your rower to a local professional technician, who will assemble your machine and then call you to arrange a time and date to install your unit at your convenience. They will also ask for your installation preferences. We are happy to leave it on your doorstep, bring it into your home, or even bring up or down stairs to your desired location. Our technicians are professionals, and they will abide by our safety guidelines. To read more, see our FAQ on Covid-19 guidelines. Throughout the production, shipping and installation process, you will receive email updates from Ergatta to keep you apprised of our progress.