We currently offer two different delivery methods in the US with different delivery timelines. Below are timelines for both options.
Ground Shipping (Self-Assembly Required): Your Ergatta rower will be shipped directly to you from Rhode Island within 5-10 days from purchase. Your order will be shipped in 3 boxes via FedEx. We will also email you when your order is on its way with tracking information. Once shipped the rower usually takes between 2-7 days to arrive depending on how far you are located from Rhode Island.
Professional Delivery and Assembly: Your rower will be shipped out 5-10 days from purchase. We handcraft all of our rowers on a queue in Rhode Island. When complete, we will ship the component parts of your rower to a local professional technician and send you an email to let you know it is in transit. Our delivery team will assemble it and call you to arrange a time and date for installation at your convenience. They will also ask for your installation preferences. When you receive the rower, it will be fully assembled and ready to use. The delivery and assembly timeline to receive your fully assembled rower can be up to approximately 2-4 weeks from your purchase date, depending on technician availability in your area.
To be fair to all Ergatta members, we do not expedite orders. If you have any questions or concerns, please connect with us at email@example.com.
For UK shipping information and timelines, please go to https://www.waterrower.co.uk/
For Germany shipping information and timelines, please go to https://www.nohrd.com/de/