1. Ergatta
  2. Purchasing & Delivery
  3. Returns

Return Policy

In this article

    US ORDERS

    If you are not satisfied with any Ergatta product, you may initiate a return within 30 days of delivery for a complete refund, including delivery and possible sales taxes. Any used membership time will not be refunded.

    Returned products must be received in their original condition to be eligible for a refund. If the product is returned with damaged or missing parts, you may be charged an additional restocking fee.

    Please email support@ergatta.com to begin the return process (US orders only).

     

    Professional Delivery and Assembly Returns

    Ergatta rower returns are picked up from your home by a technician for free. Zero boxes, zero labels necessary.

    Ground Shipping (Self Assembly) Returns 

    If a self-assembly customer chooses to return within the trial window there are two paths: 

    1. We arrange a tech to pick up the rower, if you want. This option can lead to some wait time depending on where the customer is.
    2. We will send the customer boxes and labels and arrange a FedEx pick up for them.

    CANADA ORDERS

    Ergatta orders are eligible for return within 30 days of delivery. Due to the size and weight of the Ergatta, we do not offer a refund for any shipping or delivery fees. Returns will be charged an additional shipping fee of $350 for rower orders and $99 for upgrade orders. This amount will be deducted from the total amount of your refund. Ergatta will provide a pre-paid return shipping label. Please keep all original packaging to pack the Ergatta rower for return. We strongly recommend you review these directions for packaging HERE.

    Returned orders must be received in their original condition to be eligible for a refund. If the Ergatta is returned with damaged or missing parts, Ergatta reserves the right to charge additional restocking fees or refuse a refund. Ergatta is not responsible for packages lost in transit without tracking, or for providing return packaging. To initiate your return, please email support@ergatta.com. You may contact our team if you have any additional questions or need to purchase additional packaging.

    For returns in the UK, please contact support@waterrower.co.uk 

    For returns in Germany/Austria/Switzerland, please contact service@waterrower.de 

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