If you are not satisfied with any Ergatta product, you may return it within 30 days of delivery for a complete refund, including delivery and possible sales taxes.
For Ergatta orders placed between 6/1 to 6/30, we have extended our return period to 60 days from delivery.
Returned products must be received in their original condition to be eligible for a refund. If the product is returned with damaged or missing parts, you may be charged an additional restocking fee. Ergatta rower returns are picked up from your home by a technician for free. Zero boxes, zero labels necessary.
Note: If you self assembled your Ergatta Rower, you will need to ship the Ergatta rower back to our manufacturer. Our customer experience team can help you with receiving return labels.
Please email firstname.lastname@example.org to begin the return process.