If you are not satisfied with any Ergatta product, you may return it within 30 days of delivery for a complete refund, including delivery and possible sales taxes. Returned products must be received in their original condition to be eligible for a refund. If the product is returned with damaged or missing parts, you may be charged an additional restocking fee. Ergatta rower returns are picked up from your home by a technician for free. Zero boxes, zero labels necessary. Email firstname.lastname@example.org to begin the return process.