Refunds

You may cancel your order for a complete refund before delivery. Once delivered, you may return your rower within 30 days. 

Returned products must be received in their original condition to be eligible for a refund. If the product is returned with damaged or missing parts, you may be charged an additional restocking fee. Ergatta rower returns are picked up from your home by a technician for free. Zero labels necessary. Email support@ergatta.com to cancel your order or begin the refund process process.