Refunds

You may cancel your order for a complete refund before delivery. Once delivered, you may return your rower within 30 days for a complete refund on the rower and shipping costs. Any used membership time would not be refunded.

Returned products must be received in their original condition to be eligible for a refund. If the product is returned with damaged or missing parts, you may be charged an additional restocking fee. Email support@ergatta.com to cancel your order or begin the refund process.

For UK orders, please contact support@waterrower.co.uk

For Germany orders, please contact service@waterrower.de