Refunds

US ORDERS

You may cancel your order for a complete refund before delivery. Once delivered, you may return your rower within 30 days for a complete refund on the rower and shipping costs. Any used membership time would not be refunded.

Returned products must be received in their original condition to be eligible for a refund. If the product is returned with damaged or missing parts, you may be charged an additional restocking fee. Email support@ergatta.com to cancel your order or begin the refund process.

CANADA ORDERS

Ergatta orders are eligible for return within 30 days of delivery. Due to the size and weight of the Ergatta, we do not offer a refund for any shipping or delivery fees. Returns will be charged an additional shipping fee of $350 for rower orders and $99 for upgrade orders. This amount will be deducted from the total amount of your refund. Ergatta will provide a pre-paid return shipping label. Please keep all original packaging to pack the Ergatta rower for return. We strongly recommend you review these directions for packaging HERE. Returned orders must be received in their original condition to be eligible for a refund. If the Ergatta is returned with damaged or missing parts, Ergatta reserves the right to charge additional restocking fees or refuse a refund. Ergatta is not responsible for packages lost in transit without tracking, or for providing return packaging.To initiate your return, please email support@ergatta.com. You may contact our team if you have any additional questions or need to purchase additional packaging.

For UK orders, please contact support@waterrower.co.uk

For Germany (as well as Austria and Switzerland) orders, please contact service@waterrower.de