My tablet isn't turning on
If your tablet is not turning on, please follow the below troubleshooting tips:
- Please check to see if the green light is lit up on your power cable (if the green light is not lit up, this would indicate an issue with the power cable itself.)
- If the green light is lit, please try plugging the power cable directly into the tablet, instead of into the arm.
If the tablet turns on when you plug your power cord directly into the tablet, this would indicate that there is a problem with the wooden mounting arm. If the tablet does not turn on when you plug the cord directly into it, this would indicate that the issue is with the tablet itself.
Please email support at firstname.lastname@example.org with the results of the above steps.