My touchscreen isn't turning on

If your touchscreen is not turning on, please follow the below troubleshooting tips:

• Please check to see if the green light is lit up on your power cable (if the green light is not lit up, this would indicate an issue with the power cable itself.)
• If the green light is lit, please try plugging the power cable directly into the touchscreen, instead of into the mounting arm.

If the touchscreen turns on when you plug your power cord directly into the touchscreen, this would indicate that there is a problem with the wooden mounting arm. If the touchscreen does not turn on when you plug the cord directly into it, this would indicate that the issue is with the touchscreen itself.

If you’ve followed the above steps and are still running into issues, please contact our team at support@ergatta.com and provide a summary of the issue and your machine’s serial number.