What is your Return Policy on the Upgrade Package?

US ORDERS

Our return policy allows you 30 days to experience the Ergatta Upgrade Package risk free. If you decide it is not for you, we will provide you with a return shipping label and have you send it back to us for a full refund including the cost of shipping. Any used subscription time would not be refunded.

CANADA ORDERS

Ergatta orders are eligible for return within 30 days of delivery. Due to the size and weight of the Ergatta, we do not offer a refund for any shipping or delivery fees. Returns will be charged an additional shipping fee of $99. This amount will be deducted from the total amount of your refund. Ergatta will provide a pre-paid return shipping label. Please keep all original packaging to pack the Upgrade Package for return. We strongly recommend you review these directions for packaging HERE.

Returned orders must be received in their original condition to be eligible for a refund. If the Upgrader Package is returned with damaged or missing parts, Ergatta reserves the right to charge additional restocking fees or refuse a refund. Ergatta is not responsible for packages lost in transit without tracking, or for providing return packaging.To initiate your return, please email support@ergatta.com. You may contact our team if you have any additional questions or need to purchase additional packaging.

For UK orders, please contact support@waterrower.co.uk.

For Germany/Austria/Switzerland orders, please contact service@waterrower.de