My mounting arm will not lock into place

If your mounting arm does not lock into place, please try the troubleshooting steps below:

First, lower the mounting arm, the ensure that the spring lock is sitting flush against the wood of the forward riser as shown below. If not - look to see if any material has entered the lock blocking it from fully retracting.
Next, using a 5/32" Allen key, ensure that the joint connector bolts on either side of the mounting arm are fully tightened.

Please reach out to us if you have any additional questions, and include your rower’s serial number as well as your shipping address.