My mounting arm will not lock into place
If your mounting arm does not lock into place, please try the troubleshooting steps below:
- First, lower the mounting arm, the ensure that the spring lock is sitting flush against the wood of the forward riser as shown below. If not - look to see if any material has entered the lock blocking it from fully retracting.
- Next, using a 5/32" Allen key, ensure that the joint connector bolts on either side of the mounting arm are fully tightened.
If you’ve followed the above steps and are still running into issues, please contact our team at support@ergatta.com and provide a summary of the issue and your machine’s serial number.