Contact Ergatta Customer Support

You can contact us for everything from troubleshooting your Ergatta, membership inquiries, questions about rowing form, or any general questions. 

What to have ready:

• Your Ergatta order number and/or email address associated with the order
• A brief description of the issue
• A photo or video demonstrating the issue (if relevant)
• If you’re reaching out about a hardware or software issue, please have your rower’s serial number (this 6-digit code is printed on a white sticker that’s located just above the tank, on the right-hand side)
• If you’re reaching out about an issue with your membership, please have the email address that is associated with your membership

For members in the US & Canada:

You can submit an email, start a chat, or schedule a call with our Support team via this link here. Otherwise, you can reach us via email at support@ergatta.com or by phone at 718-866-4935.

Our team is available Monday through Friday, 9am - 6pm EST.

For members in the United Kingdom:

You can reach us via email at support@waterrower.co.uk or by phone at 020 8749 9090. 

Our team is available Monday - Friday, 9am - 5pm GMT. 

For members in Germany:

You can reach us via email at service@waterrower.de or by phone at +49 5921 1798 404.