Contact Ergatta Customer Support

You can contact us for everything from troubleshooting your Ergatta, household membership inquiries, questions about rowing form, or any general questions. 

What to have ready:

• Your Ergatta order number and/or email address associated with the order
• A brief description of the issue
• A photo or video demonstrating the issue (if relevant)
• If you’re reaching out about a hardware or software issue, please have your rower’s serial number (this 6-digit code is printed on a white sticker that’s located just above the tank, on the right-hand side)
• If you’re reaching out about an issue with your household membership, please have the email address that is associated with your household membership

For members in the US & Canada:
You can submit an email, start a chat, or call us directly! Our email is support@ergatta.com and our number is 718-866-4935.
Our phone lines and chat are available Monday through Friday, 10am - 5pm EST.

For members in the UK/Denmark/Hungary/Estonia:
You can reach us via email at support@waterrower.co.uk or by phone at 020 8749 9090. 
The team is available Monday - Friday, 9am - 5pm GMT. 

For members in Germany/Austria/Switzerland:
You can reach us via email at service@waterrower.de or by phone at +49 5921 1798 404.