Contact Ergatta Customer Support
You can contact us for everything from troubleshooting your Ergatta, membership inquiries, questions about rowing form, or any general questions.
For members in the US:
You can submit an email, start a chat, or schedule a call with our Support team via this link here. Otherwise, you can reach us via email at support@ergatta.com or by phone at 718-866-4935.
Our team is available Monday through Friday, 9am - 6pm EST.
What to have ready:
- Your Ergatta order number and/or email address associated with the order
- A brief description of the issue
- A photo or video demonstrating the issue (if relevant)
- If you’re reaching out about a hardware or software issue, please have your rower’s serial number (this 6-digit code is printed on a white sticker that’s located just above the tank, on the right-hand side)
- If you’re reaching out about an issue with your membership, please have the email address that is associated with your membership
For members in the United Kingdom:
You can reach us via email at support@waterrower.co.uk or by phone at 020 8749 9090.
Our team is available Monday - Friday, 9am - 5pm GMT.
What to have ready:
- Your Ergatta order number and/or email address associated with the order
- A brief description of the issue
- A photo or video demonstrating the issue (if relevant)
- If you’re reaching out about a hardware or software issue, please have your rower’s serial number (this 6-digit code is printed on a white sticker that’s located just above the tank, on the right-hand side)
- If you’re reaching out about an issue with your membership, please have the email address that is associated with your membership