FAQs: The Rower

Warranty

• Is there a warranty?

Software & Tablet

• Does your software have water views or scenic views?
• Do you offer live classes or instructor-led workouts?
• Can I download other apps on the tablet, or stream videos and movies?
• Does the tablet support wireless / bluetooth headphones?
• Does the tablet support heart rate monitoring?
• Does the tablet support bluetooth?

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Hardware

• How does the water resistance work? Can I change the resistance to make it harder?
• Do I need to buy the Upgrade Package and the Ergatta rower together?
• Do I ever need to replace the water? Does the water evaporate?
• What are the height and weight limitations for the machine?
• How big is the rower? What are the dimensions?

Subscription

• How much does a membership cost?
• If I cancel my subscription, can I still use the rower/the tablet?
• What does my subscription include?
• How many profiles can I create under one subscription?

Pricing & Financing

• Do you offer financing and payment plans?

Shipping

• How does the delivery and installation process work?
• Do you ship internationally?
• COVID-19 Shipping FAQ