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  1. Ergatta
  2. FAQs: The Upgrade Package

FAQs: The Upgrade Package

Warranty
  • Is there a warranty?

Software & Tablet
  • Do you offer instructor-led classes?
  • Does your software have water or scenic views?
  • Where can I learn more about the workout experience?
  • What are the tablet specs?

Hardware
  • Is the Upgrade Package compatible with SmartRow?
  • Will the wood stain match my rower?
  • Does the arm collapse for storage?

Subscription
  • If I cancel my subscription, can I still use the tablet or access the workouts?
  • How many profiles can I make under one subscription?
  • What Does My Subscription Include?
  • What happens if I cancel my subscription?

Shipping
  • COVID-19 Shipping Response: Upgrade Package

WaterRower Compatibility
  • How do I know if I have SmartRow/if I need a SmartRow compatible Ergatta upgrade?
  • Do I need to buy the Upgrade Package and the Ergatta Rower together?
  • How do I know if my WaterRower model is Upgrade Package compatible?
  • Do I need a Commodule to use the Ergatta Upgrade Package?
  • I already have a Commodule. Should I still buy the Ergatta Upgrade Package?
  • I already have a mounting arm and a personal tablet - do I need to buy the whole package?

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