FAQs: The Upgrade Package

Warranty

• Is there a warranty?

Software & Tablet

• Do you offer instructor-led classes?
• Does your software have water or scenic views?
• Where can I learn more about the workout experience?
• What are the tablet specs?

Hardware

• Is the Upgrade Package compatible with SmartRow?
• Will the wood stain match my rower?
• Does the arm collapse for storage?

Subscription

• If I cancel my membership, can I still use the tablet or access the workouts?
• How many profiles can I make under one membership?
• What Does My Membership Include?
• What happens if I cancel my membership?

Shipping

• COVID-19 Shipping Response: Upgrade Package

WaterRower Compatibility

• How do I know if I have SmartRow/if I need a SmartRow compatible Ergatta upgrade?
• Do I need to buy the Upgrade Package and the Ergatta Rower together?
• How do I know if my WaterRower model is Upgrade Package compatible?
• Do I need a Commodule to use the Ergatta Upgrade Package?
• I already have a Commodule. Should I still buy the Ergatta Upgrade Package?
• I already have a mounting arm and a personal tablet - do I need to buy the whole package?