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Ergatta
Member Resources
Member Resources
General
Contact Ergatta Customer Support
Ergatta iOS & Android Companion Apps
Ergatta Referral Program
Ergatta Warranty
Getting Started
How can I power on/off the Ergatta?
Setting Up Your Ergatta
Apple Watch Integration FAQ
I am having trouble registering my account
Creating Your Profile
Calibrating Your Profile
See all 14 articles
WiFi
Troubleshooting Internet Connection
Manuals & Assembly Instructions
Ergatta User Manual
Ergatta Rower Assembly Instructions
Fill Or Empty Your Water Tank
Hi-Rise Kit Assembly
WaterRower Upgrade Package User Manual
Ergatta Upgrade Package Assembly
See all 8 articles
Troubleshooting
I am seeing a "Select Account Owner" error
Adjusting the Recoil Belt
Error Message Troubleshooting
How do I find my rower’s serial number?
Troubleshooting Pairing Your Heart Rate Monitor
Troubleshooting Pairing Bluetooth Headphones, Speakers, or AirPods
See all 23 articles
Troubleshooting - WaterRower Upgrade Package
My SmartRow Pulley becomes dislodged while rowing.
How do I find my WaterRower Upgrade Package’s serial number?
How to power off your WaterRower Upgrade Package
Why don’t my real-time metrics in the Ergatta app match the metrics on my S4?
I am seeing a “USB Connection Issue" error on my WaterRower Upgrade Package
SmartRow Bracket Assembly - Common Issues
See all 8 articles
Warranty Requests & Help Videos
Replacing the Recoil Belt
Replacing the PIVOT Block
I Lost My Power Cable
Submitting a Warranty Claim
Replacing the Bungee Cord
Replacing the Rear Spacer
See all 19 articles
Maintenance
General Maintenance
Software Updates
Safety
Safety Recommendations
COVID-19 Info: Safety Protocols for Ergatta Deliveries