Member Resources

General

• Ergatta iOS & Android Companion Apps
• Ergatta Referral Program
• Ergatta Warranty
• Ergatta Membership Questions

Getting Started

• Setting Up Your Ergatta
• Creating Your Profile
• Calibrating Your Profile
• Key Metrics Overview
• How to Pair Your Bluetooth Headphones, Speakers, or AirPods
• How to Pair Your Heart Rate Monitor

See all 10 articles

WiFi

• Troubleshooting Internet Connection

Manuals & Assembly Instructions

• Disassembling Your Ergatta Rower
• Ergatta User Manual
• Ergatta Rower Assembly Instructions
• Fill Or Empty Your Water Tank
• WaterRower Upgrade Package User Manual
• Ergatta Upgrade Package Assembly

See all 7 articles

Troubleshooting

• Tightening the Recoil Belt
• How do I find my rower’s serial number?
• Troubleshooting Pairing Your Heart Rate Monitor
• Troubleshooting Pairing Bluetooth Headphones, Speakers, or AirPods
• I'm not seeing any metrics/rowing data.
• My Touchscreen Isn't Turning On

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Troubleshooting - WaterRower Upgrade Package

• How do I find my WaterRower Upgrade Package’s serial number?
• How to power off your WaterRower Upgrade Package
• Why don’t my real-time metrics in the Ergatta app match the metrics on my S4?
• I am seeing a “USB Connection Issue" error on my WaterRower Upgrade Package
• Ergatta-WaterRower Upgrade Package Assembly - Replacement USB Cable

Warranty Requests & Help Videos

• Replacing the Bungee Cord
• Replacing the Rear Spacer
• Checking Your Wires
• Footstrap Replacement
• Mounting Arm Replacement
• Tank Assembly Replacement

See all 15 articles

Maintenance

• General Maintenance
• Software Updates

Safety

• Safety Recommendations
• COVID-19 Info: Safety Protocols for Ergatta Deliveries