Member Resources

General

• Contact Ergatta Customer Support
• Ergatta iOS & Android Companion Apps
• Ergatta Referral Program
• Ergatta Warranty

Getting Started

• How can I power on/off the Ergatta?
• How to Raise & Lower the Touchscreen Mounting Arm
• Setting Up Your Ergatta
• Creating Your Profile
• I am having trouble registering my account
• Calibrating Your Profile

See all 15 articles

WiFi

• Troubleshooting Internet Connection

Manuals & Assembly Instructions

• Repacking Your Ergatta Lite
• Disassembling Your Ergatta Lite
• Ergatta User Manual
• Ergatta Rower Assembly Instructions
• Fill Or Empty Your Water Tank
• Hi-Rise Kit Assembly

See all 11 articles

Troubleshooting

• Reassembling the Tie Rods
• Raise/Lower Your Ergatta Lite Mounting Arm
• How to Loosen and Tighten the Ergatta Lite's Bolts
• How do I find my rower’s serial number?
• My Touchscreen Isn't Turning On
• I am seeing a "Select Account Owner" error

See all 19 articles

Troubleshooting - WaterRower Upgrade Package

• How do I find my WaterRower Upgrade Package’s serial number?
• How to power off your WaterRower Upgrade Package
• Why don’t my real-time metrics in the Ergatta app match the metrics on my S4?
• I am seeing a “USB Connection Issue" error on my WaterRower Upgrade Package
• My Ergatta Upgrade Kit bracket doesn't not fit between the forward risers
• SmartRow Bracket Assembly - Common Issues

See all 7 articles

Warranty Requests & Help Videos

• Ergatta Lite Rail Replacement
• Ergatta Lite Handle Replacement
• Replacing Your Ergatta Lite Tank and Arm
• Submitting a Warranty Claim
• Checking Your Wires
• Touchscreen Replacement

See all 29 articles

Maintenance

• General Maintenance
• Software Updates

Safety

• Safety Recommendations
• COVID-19 Info: Safety Protocols for Ergatta Deliveries