Member Resources

General

• Contact Ergatta Customer Support
• Ergatta iOS & Android Companion Apps
• Ergatta Referral Program
• Ergatta Warranty
• Ergatta Membership Questions

Getting Started

• How can I reset my password?
• Creating a Profile on a Secondhand Ergatta
• How can I power on/off the Ergatta?
• I am having trouble registering my account
• Setting Up Your Ergatta
• Creating Your Profile

See all 14 articles

WiFi

• Troubleshooting Internet Connection

Manuals & Assembly Instructions

• Ergatta User Manual
• Ergatta Rower Assembly Instructions
• Fill Or Empty Your Water Tank
• WaterRower Upgrade Package User Manual
• Ergatta Upgrade Package Assembly
• WaterRower Upgrade Package with SmartRow Assembly

See all 7 articles

Troubleshooting

• How do I find my rower’s serial number?
• Troubleshooting Pairing Your Heart Rate Monitor
• Troubleshooting Pairing Bluetooth Headphones, Speakers, or AirPods
• I'm not seeing any metrics/rowing data.
• My Touchscreen Isn't Turning On
• How to Raise & Lower the Touchscreen Mounting Arm

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Troubleshooting - WaterRower Upgrade Package

• How do I find my WaterRower Upgrade Package’s serial number?
• How to power off your WaterRower Upgrade Package
• Why don’t my real-time metrics in the Ergatta app match the metrics on my S4?
• I am seeing a “USB Connection Issue" error on my WaterRower Upgrade Package
• Ergatta-WaterRower Upgrade Package Assembly - Replacement USB Cable

Warranty Requests & Help Videos

• I Lost My Power Cable
• Submitting a Warranty Claim
• Replacing the Bungee Cord
• Replacing the Rear Spacer
• Checking Your Wires
• Footstrap Replacement

See all 17 articles

Maintenance

• General Maintenance
• Software Updates

Safety

• Safety Recommendations
• COVID-19 Info: Safety Protocols for Ergatta Deliveries