Member Resources

General

• Contact Customer Experience Team
• Ergatta iOS & Android Companion Apps
• Ergatta Referral Program
• Ergatta Warranty
• Ergatta Membership Questions
• How do I know if my Software needs to be updated?

Getting Started

• Setting Up Your Ergatta
• Creating Your Profile
• Calibrating Your Profile
• Key Metrics Overview
• How to Pair Your Bluetooth Headphones or AirPods
• How to Pair Your Heart Rate Monitor

See all 11 articles

WiFi

• Troubleshooting Internet Connection

Manuals & Assembly Instructions

• Ergatta User Manual
• Ergatta Rower: Assembly
• Fill Or Empty Your Water Tank
• Ergatta-WaterRower Upgrade Package User Manual
• Ergatta Upgrade Package Assembly
• Ergatta Upgrade Package with SmartRow Assembly

Troubleshooting

• Tightening the Recoil Belt
• How do I find my rower’s serial number?
• Troubleshooting Pairing Heart Rate Monitors
• Troubleshooting Pairing Bluetooth Headphones or AirPods
• I'm not seeing any metrics/rowing data.
• My touchscreen isn't turning on

See all 20 articles

Troubleshooting - WaterRower Upgrade Package

• Where can I find my serial number for my WaterRower?
• How to power off your Ergatta Upgrade Package
• Why don’t my real-time metrics in the Ergatta app match the metrics on my S4?
• I am seeing a “USB Connection Issue" error on my WaterRower Upgrade Package
• Ergatta-WaterRower Upgrade Package Assembly - Replacement USB Cable
• My S4 is Not Powering Down (Upgrade Package)

Warranty Requests & Help Videos

• Checking Your Wires
• Footstrap Replacement
• Mounting Arm Replacement
• Tank Assembly Replacement
• Tank Assembly Replacement with Mounting Arm
• Rail Replacement

See all 13 articles

Maintenance

• General Maintenance
• Software Updates

Safety

• Safety Recommendations
• COVID 19 Info: Safety Protocols for Ergatta Deliveries