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Ergatta
Member Resources
Member Resources
General
Contact Ergatta Customer Support
Ergatta iOS & Android Companion Apps
Ergatta Referral Program
Ergatta Warranty
Getting Started
How can I power on/off the Ergatta?
How to Raise & Lower the Touchscreen Mounting Arm
Setting Up Your Ergatta
Creating Your Profile
I am having trouble registering my account
Calibrating Your Profile
See all 15 articles
WiFi
Troubleshooting Internet Connection
Manuals & Assembly Instructions
Ergatta User Manual
Ergatta Rower Assembly Instructions
Fill Or Empty Your Water Tank
Hi-Rise Kit Assembly
WaterRower Upgrade Package User Manual
Ergatta Upgrade Package Assembly
See all 9 articles
Troubleshooting
How do I find my rower’s serial number?
My Touchscreen Isn't Turning On
I am seeing a "Select Account Owner" error
Troubleshooting Pairing Your Heart Rate Monitor
Troubleshooting Pairing Bluetooth Headphones, Speakers, or AirPods
I'm not seeing any metrics/rowing data.
See all 16 articles
Troubleshooting - WaterRower Upgrade Package
How do I find my WaterRower Upgrade Package’s serial number?
How to power off your WaterRower Upgrade Package
Why don’t my real-time metrics in the Ergatta app match the metrics on my S4?
I am seeing a “USB Connection Issue" error on my WaterRower Upgrade Package
My Ergatta Upgrade Kit bracket doesn't not fit between the forward risers
SmartRow Bracket Assembly - Common Issues
See all 7 articles
Warranty Requests & Help Videos
Submitting a Warranty Claim
Checking Your Wires
Touchscreen Replacement
Rower Handle & Belt Replacement/Adjustment
Replacing Your Touchscreen Mount
Tank Assembly Replacement with Mounting Arm
See all 26 articles
Maintenance
General Maintenance
Software Updates
Safety
Safety Recommendations
COVID-19 Info: Safety Protocols for Ergatta Deliveries